McLean, Va., April 14, 2009 – BearingPoint, Inc. (OTCBB: BGPTQ), one of the world’s largest management and technology consulting firms, today announced the successful implementation of a new Returns Management Authorization (RMA) solution, based on the SAP® Customer Relationship Management (SAP CRM) application for Crestron Electronics, the world’s leading electronic manufacturer of advanced control and automation systems.

The newly deployed, comprehensive Crestron RMA solution replaces an in-house solution and integrates customer relationship management (CRM), enterprise resource planning (ERP), and business warehouse applications. Crestron’s global RMA process spans multiple departments, from Customer Support and Order Processing through Service Repair to Finance and Accounting.

Crestron, based in Rockleigh, N.J., began its RMA modernization project by building a CRM pilot. Immediately following the pilot, BearingPoint built the full CRM returns capabilities that incorporate strong ERP integration for customer orders, products and pricing, internally controlling integration with CRM debit memos and full CRM returns process reporting.

As a result, the CRM deployment has enabled Crestron to:

• Seamlessly integrate inbound customer service calls with order entry, inventory management and invoicing;
• Have real-time visibility and access to returns as they flow across customer support, technical support, inbound receiving, depot repair, quality control, packaging, shipping and finance;
• Enhance customer experience and loyalty through accurate updates on repair status, turnaround repair times, credit and debit information;
• Improve defect trending to prevent future product issues, leveraging the system’s powerful analytical tools; and
• Establish key performance metrics that measure business improvements resulting from the CRM deployment.

“Managed well, returns can greatly increase the overall customer experience and strengthen customer loyalty,” said Andrew Ho, Director of Business Projects at Crestron. “With BearingPoint’s help and experience, we are taking full advantage of the process efficiency and transparency, provided by SAP CRM, to meet the expectations of our customers and dealers. As a result, we are able to control costs and improve customer satisfaction.”

Previously, Crestron selected BearingPoint for an enterprise-wide initiative, which included an upgrade of its SAP ERP application-based platform, to address process realignment, organizational optimization, customer satisfaction, change management and systems integration.

“We are thrilled to be able to continue our relationship with Crestron with this implementation, which will provide a foundation to support its business through improved customer service and sales,” said Doug Hurley, BearingPoint managing director. “Crestron understands the strategic importance of building and maintaining successful relationships with customers, dealers and business partners. We look forward to building on this latest success as Crestron continues to realign and improve business processes to increase customer satisfaction.”

About BearingPoint, Inc.
BearingPoint, Inc. (OTCBB: BGPTQ) is one of the world's largest providers of management and technology consulting services to Global 2000 companies and government organizations in more than 60 countries worldwide. Based in McLean, Va., the firm has approximately 15,000 employees focusing on the Public Services, Commercial Services and Financial Services industries. BearingPoint professionals have built a reputation for knowing what it takes to help clients achieve their goals, and working closely with them to get the job done. Our service offerings are designed to help our clients generate revenue, increase cost-effectiveness, manage regulatory compliance, integrate information and transition to “next-generation” technology. For more information, visit the Company's Web site at www.BearingPoint.com.

Some of the statements in this press release constitute “forward-looking statements” within the meaning of the United States Private Securities Litigation Reform Act of 1995. These statements are based on our current expectations, estimates and projections. Words such as “will,” “expects,” “believes” and similar expressions are used to identify these forward-looking statements. These statements are only predictions and as such are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. Forward-looking statements are based upon assumptions as to future events or our future financial performance that may not prove to be accurate. Actual outcomes and results may differ materially from what is expressed or forecast in these forward-looking statements. As a result, these statements speak only as of the date they were made, and the Company undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

About Crestron Electronics, Inc.
For 40 years Crestron has been the world's leading manufacturer of advanced control and automation systems, innovating technology to simplify and enhance modern lifestyles and businesses. Offering integrated solutions to control audio, video, computer, and environmental systems, Crestron streamlines technology, improving the quality of life in commercial buildings, universities, hotels, hospitals and homes. In addition to its World Headquarters in Rockleigh, New Jersey, Crestron has sales and support offices throughout the U.S., Canada, Europe, Middle East, Asia, Latin America and Australia.

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