New research finds progress and pitfalls to improving citizen services through e-government

On March 15, 2007, Government Executive Magazine and BearingPoint released a new research study, Citizen Services in the Age of Electronic Government, that benchmarks the state of citizen services in federal government agencies five years after the establishment of e-government practices.

The report, which is based on a survey of more than 100 federal agencies, found that while electronic government is helping agencies provide information and services to citizens, more improvement in implementing e-government and stronger results are needed.

The survey, conducted by the Government Business Council, broadly addressed the entire e-government agenda while focusing on two critical areas:

• Government to citizen (G2C) services
• Government to government (G2G) collaboration

Senior federal managers who responded to this survey acknowledged that implementing electronic government at their agencies has brought significant gains. But there is more work to be done, especially in e-government implementation.

Click here to read an executive summary of the report. (.PDF, 98 KB)

To hear a replay of the May 3rd Government Executive and BearingPoint webinar on the research findings, click here.