With ferocious competition from all quarters, the boom in new web and mobile distribution channels as well as stagnant consumer purchasing power, retailers are currently wondering which strategy they should adopt in order to retain customers.
They have to face two major issues: the shopper’s experience and their own operational costs. Retailers have to balance their customers’ perceptions of the value and the service they currently receive on the one hand against cost reductions and new shopping environments (including online) on the other.
We have more than a hundred consultants around Europe with recognised expertise and operational experiences in retailing. Their experience is extremely varied, with individual specialities including food, home equipment, personal equipment, books and music, textiles, department stores, franchise networks, subsidiaries and wholesalers.
We also have a network of retail business experts working on individual projects for specific clients, including business strategy process consolidation, organisational transformation selection and information system selection and implementation.
A decade ago, one would have thought stores would be out of date in no time. Today, we are convinced of the opposite: stores are becoming more and more important for all retailers, even for those previously online-only stores that are now opening physical locations.
Analysing the emerging trends and developments in Retail.
We write retail-specific white papers; the last one, ‘Cross-channel strategy for retailers’, was published in spring 2010.
Here’s how your function relates to what we offer.
We make sure we understand your business problems, the trends in your industry and then work out what we need to do to achieve results for you.
Our consultants know where you are coming from, because they’ve usually been in your industry. We combine our deep knowledge and experience in your sector with the technical ability to create solutions with real business value. We’re always looking to find ways to improve your productivity, streamline your processes, and leverage new revenue opportunities for you.
Finally, we get results - virtually all of our most significant clients renew their relationship with us year on year.