Quality and Warranty Analytics

Warranty management is a key concern for most original equipment manufacturers (OEMs) and suppliers. With an annual global spend on warranty claims of $45 billion to $50 billion (£30 billion to £35 billion) vehicle quality and warranty is clearly important.

Customers are demanding ever higher quality levels, the pressure to contain costs is increasing and more advanced technology is being introduced into vehicles every day – all of which adds to the challenges.

Researchers at BearingPoint, OESA, AIAG, CLEPA and Warranty Week developed and posted an online survey on warranty management practices. We published our findings in our Global Automotive Warranty Survey Report.

The key findings were:

How BearingPoint brings value

In response to these finding, we created the Warranty Solution Suite. This suite has two main parts: