Business Process Management Survey 2012

“The Business Process Management survey provides results in a presentation format, an extensive Table of Contents (to look-up specific aspects) and detailed recommendations for action. Table of Contents (excerpt):

Introduction – challenges, value drivers and definition
Five challenges, three value drivers and four characteristics of Business Process Management (BPM)

Part 1: Motivation – importance and perception of BPM
Structure of survey participants, BPM goals and expectations and BPM process models
BPM approaches (overview), Adoption rate rate of BPM software

Part 2: Sustainability – elements of BPM in practice
Importance of “sustainable BPM” (today/in the future)
Current degree of implementation of “sustainable BPM”
Key elements for a successful implementation
of “sustainable BPM”, Typical resistance against a “sustainable BPM strategy”
Satisfaction with actual organizational institutionalization of BPM
Comparison of satisfied and dissatisfied companies (BPM organizational institutionalization)

Part 3: Benefits – challenges, success factors and results achieved
Project challenges of BPM implementation (BPM project), Success factors for sustainable benefit realization through BPM
Overview of measurable and intangible BPM benefits

Conclusions and recommendations

The full BPM survey can be downloaded below.