A French leader in mutual insurance
PMO assistance of a leading French Insurance company’s CRM programme including the implementation of the Siebel CRM system.
The ambition of the company’s CRM program is to define a ‘Global Approach’ to a member: qualify the individuals and their relations within the member’s household; centralise the set of information related to the portfolio of products held by the client in the product lines; anticipate the client’s needs beyond the simple processing of contracts or disasters; integrate in IT transformation system.
Control the Program
Respect the upper bounds of budget and deadlines
Spread the ‘Programme culture’ within the client’s team
BearingPoint was engaged throughout the duration of the Program with a PMO team made up of 6 consultants: