A decade ago, one would have thought stores would be out of date in no time. Today, we are convinced of the opposite: stores are becoming more and more important for all retailers, even for those previously online-only stores that are now opening physical locations.

But stores are changing, as they adapt to cross-channel distribution. BearingPoint helps retailers best design their stores around the new modes of purchasing: salesman are becoming webmasters, the payment process is anticipated or displaced outside the stores for example.

BearingPoint has the following expertise:

• In-store customer path
• In-store resources scheduling based on traffic
• Optimization of support functions
• New store opening boost
• In store maintenance optimization

Our approach is tailor-made as we believe stores are what mark each retailer out as different.

Examples of jobs performed:

Hypermarket

• Audit of customer relations practices in store
• Implementation of customer satisfaction surveys
• Assistance to change management beside field teams

Budget retailer

• Consolidation of the entire supply chain in line with the concept store
• Boost of store opening process

Person facilities

• Design and deployment of in-store information systems