Implementation of the commercial information system

BearingPoint’s intervention consists of three major areas:

• Customer process integration within the information system,
• Process reporting and performance management,
• Organisation revamping

Processes and tools that are revamped and operational

• An industrialised information system making it possible to manage sales, commercial follow-up and billing for 270,000 customers and 3.5 million sites.
• Two major versions of each application implemented each year.
• A consolidated multi-channel client vision that is shared among all the actors of the Enterprise Division.
• 90,000 new offers already sold.
• 7 TWh of natural gas sold across 13,000 sites.

… and even more reactive and effective for a more and more competitive market

• A reduced time-to-market for product and service deployment (from 6 months down to 1 month).
• Flexible price tables and pricing functions that can be updated on a daily basis.
• A range of products and services that fit new customer needs: multi-energy and multi-sites contract and billing management.
• A flexible information system that is able to integrate the evolutions of the customer orientation policy. 

 with efficient collaborators.

• A homogeneous deployment in all the units: 3,000 users trained to use the new applications
• A network of local experts who relay information and news about applications, providing local support for users

• Strong monitoring of the project by top management and the sponsor
• Committed collaboration of BearingPoint with EDF teams
• IT and Business team collaboration
• Client intimacy

Design of applications and test functionalities
Deployment of applications (training and communication)
Assistance for users
Manage the ambassadors and trainers network
Build the application for pricing