Change management assistance for finance and procurement back office function transformation

Help the client transform its finance and procurement back office functions through the implementation of SAP according to a Core Model approach. We assisted our client implement the solution in five pilot sites, supporting both entity management and future end-users through the change. Pilot sites included entities in France, Belgium and the UK.

3200 users were trained (2009-2010) through a Core Model Training programme including:

• 14 training paths 
• 60 training documents 
• 300 step-by-steps (SPP tool)

‘Road shows’ were organised to present the solution in the four major countries (France, Germany, the UK and the USA) and a dedicated intranet site put in place to increase awareness of the project.

A network of key users was enabled and numerous job aids developed (memo cards, leaflets, glossaries, manager kits…) to support end-users in mastering the solution.

• A pragmatic approach to change management.
• A team made up of client resources and consultants to ensure knowledge transfer between project and local teams and support end-users in gaining confidence in their newly acquired skills/competencies
• An international team: France, Belgium, UK

For each roll-out, BearingPoint:

• Assessed the organisational, system, process and cultural impact brought on by the implementation of the solution in the entity.
• Designed and implemented the related change plan, built in three parts: change management, communication and training.
• Adapted the training material to the local context.
• Helped to organise training sessions (logistics, technical and planning support and so on).
• Co-facilitated training sessions for future trainers and/or end-users. 
• Capitalised on previous roll-out feedback to create a change management roll-out kit to be used in future roll-outs.