Facility costs, including maintenance and fluids and energies, represent 30 to 40% of global costs related to real estate. Facility Management can contribute to optimisation those costs, to help reach the threshold of 20% in energy savings by 2020 announced by the European Commission. Facility Management is tailor-made for the real estate industry, and just like any other activity, it will only succeed if the right processes are correctly applied.

At BearingPoint, we believe that the improvement of processes will help clients reach their goals, especially when it comes to the optimisation of real estate costs.

How BearingPoint brings value

BearingPoint believes that the optimization process should include:

• Function Management
  • Definition of Key Performance Indicators, such as energy consumption ratios and occupation ratios
  • Definition of roles and responsibilities within the real estate department
  • Correct team selection, to make sure the right people are at the right place
  • Definition of the equilibrium point in the outsourcing perimeter by identifying the make or buy optimal areas

• Customer Relationship Management
  • Proposing the occupier services in relation to the characteristics of the buildings and the existing offer
  • Raising the client satisfaction by implementing client interviews and surveys
  • Introducing a CRM system designed to meet the customer’s needs

• Processes
  • Implementation of a Project Management Office
  • Implementation of maintenance logs to improve quality control
  • Optimization of space management by defining target area per person and implementing it on plans
  • Optimization of stock management by implementing a supply-chain management tool

•  Supplier management
  • Review of the contracts and re-negotiation
  • Cost Benchmark using the relevant ratios
  • Implement a process “order to pay”
  • Contract-based practices