In today’s environment, consumers are demanding higher quality from the products they buy. As a result, manufacturers have to achieve higher quality ratings (such as JD Powers or Consumer Digest) to maintain market share. However, quality issues and resulting warranty costs continue to be significant problems for most manufacturers. In some cases, warranty costs have actually exceeded manufacturer’s annual profits.
It is in the shared interests of manufacturers and their suppliers to reduce warranty claims and recalls. Warranty costs hit the bottom line of every organization in the manufacturing value chain and are therefore a major concern for CEOs.
How BearingPoint brings value
We can help you improve your quality and warranty capabilities and processes. As a result, you can:
AWACS Implementation Scenarios: