Optimizing claims processing is a key requirement – delivering benefits for customers, insurers and business partners. Claims handled quickly and well increase service quality and customer satisfaction while insurers benefit from an optimized cost structure and improved agility.
How BearingPoint brings value
We take a holistic approach in order to achieve continuous improvements in critical success factors such as information access, key performance indicators (KPIs) and controls.
For maximum efficiency and effectiveness, the entire claims process should be handled on a common platform in a fully integrated IT system. This enables workflows to lead users through the claims process while low or no touch claims are fully automated.