Customer Management

Following the financial crisis, European retail banks need to strengthen their image and enhance their model by focusing on meeting customer expectations of free accessibility, simplicity and fair pricing and by renewing their customer portfolio. The most efficient way to achieve this goal is to move from a transaction-centered approach to a customer-centered approach by implementing a multichannel master plan.

We can help.

How BearingPoint brings value

We offer a holistic and integrated consulting approach, from designing and planning a multichannel strategy to actively implementing the solution and controlling the achieved synergies. We focus on achieving results, on setting and exceeding ambitious targets.

This multichannel framework is based on five pillars:

We are one of the leading providers of customer relationship management (CRM) solutions to European financial institutions. Our comprehensive CRM methodology focuses on the following value creation framework:

With our deep industry-specific know and proven and tested best practice, we can help you achieve sustainable and measurable results. So you can, in turn, continuously improve your business profitability.