Optimising claims processing is a key topic on demand for customer, insurer and business partner. While the customer satisfaction rises due to service quality and processing speed, the insurer benefits from optimised cost structure and improved agility.
A holistic claims controlling approach targets the continuous improvements of critical success factors such as information access, key performance indicators (KPI) and controls.
The entire claims process should be handled on a common platform in a fully integrated IT system. Workflows lead users through the claims process while „low or no touch“ claims are fully automated.