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The new delivery model

The postal industry and its traditional products – mail, parcel and express – are going through an unprecedented period of change. Deregulation, evolving market demand and the development of new technologies, particularly the growth of email and internet delivery, are all redrawing the postal landscape worldwide. Successful industry players will identify new revenue sources and realign their organisational structure and processes to capitalise on them.

Our expertise

We can advise clients on how to redefine their individual product portfolios, especially through developing new digital services (e-letters, electronic billing), and implementing the appropriate sales models. We can also assess any resulting compliance issues within IT, data security and systems architecture.

To help reduce costs, we can help to evaluate and implement sourcing strategies, whether for core business (within transportation, pickup and delivery) or for support functions like IT and Finance.

Our predefined calculation models can help to evaluate potential cost savings from re-organising transport networks and transport management in response to falling mail volumes and rising parcel volumes.

We currently focus on:

Design of a postal product and service portfolio

European postal organisations need to prepare for new competition and protect their market shares. This is critical if they are to cope with the liberalisation of the postal services market in 2011, and counter the development of digital businesses which might threaten their volumes. To do so effectively, they must improve their ability to respond quickly to new competitive offers, while developing their own digital services and customising their offer to meet specific customer needs. They should also look at how to improve customer loyalty and reduce their product and service development costs.

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New Sourcing strategy and operation model

Increasing competition and cost pressures are forcing decision-makers at companies in the postal industry to consider how reorganising operational processes and services could create new sourcing models. Key drivers of this process are cost reduction, refocusing on core business and competencies, increasing quality, and addressing a lack of qualified resources.

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Restructuring of postal / CEP networks and transport management

Global trends and regulations will change the postal market. Within the letter business, market liberalisation and digitalisation will modify product portfolios and lead to decreasing volumes. Postal organisations must think about how to reduce delivery times, while parcel businesses must contend with increased shipment volumes. A key challenge will be how to handle the varying volumes between countries. These fundamental changes require the reorganisation of current transport networks and the transport management function within postal and courier, express and parcel (CEP) operators.

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Here’s how your function relates to what we offer.

We make sure we understand your business problems, the trends in your industry and then work out what we need to do to achieve results for you.

Our consultants know where you are coming from, because they’ve usually been in your industry. We combine our deep knowledge and experience in your sector with the technical ability to create solutions with real business value. We’re always looking to find ways to improve your productivity, streamline your processes, and leverage new revenue opportunities for you.

Finally, we get results - virtually all of our most significant clients renew their relationship with us year on year.

Client Stories



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