During my consulting experience at BearingPoint, I have followed clients in Communication, Services, Utilities and Insurance.
I have led transformation projects in the following domains: Strategy, marketing, launch of activities, CRM, regulation, finance, IS, organisation and revenue assurance.
I help customers in their 3 kinds of markets: Business to Customer, Business to Business and Wholesale.
I've worked on various projects in the following areas:
Strategy:
Operator: Strategic repositioning due to the opportunity to launch joint offers,
MVNOs: post-merger of 2 MVNOs,
Retailler: Launch of the ISP activity.
Marketing:
Operator: Study on multisim products
Operator: Launch of tag of Voice over IP
CRM:
Services: Review of the customer and products database
Operator: Diagnostic of antichurn actions
Operator: Recommendation to improve online sales
Operator: Functional need specifications for a CRM project (Replacement of Front-Office, Back-Office and AR functions) for the following: Retention, Web Self Care, DWH C, Push of offers.
Regulation:
Utilities: accounting separation
Regulator: International benchmark on regulation practices
Finance:
Operator: Definition and implementation of the dashboard of the CEO
Purchasing:
Services: review of processes
My contribution
Publication:
Convergence Letter: Low income segments, the Eldorado of economic actors in Africa
Press articles:
Mobile operators conquering DSL market
Mobile IM
Time to Market stakes
Telecoms and Sustainable development
My personal life
I love adventure and journeys. I had the chance to discover countries such as Yemen, Indonesia, Namibia, Burma and Nicaragua. Now it is getting more complicated with 4 kids! Sailing races on “requin” is now more appropriate.
