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- Online sales keep on gaining market shares in the distribution channel mix and retailers must rethink their bricks-and-mortar development strategy. They must leverage the human interactions that customers have with salespeople.
- 25 principles of digital client relationship management...
- In a world without telecoms… we’d have to invent them...
- Re-election of the Global Managing Partner until 2018 continues the stable business strategy
- The next wave of Connected Cars will require increased OEM and supplier collaboration / Connected Car commerce platforms and solutions are vital to the full customer journey using pre-integrated services and applications as a cloud service
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