In today’s environment, consumers are demanding higher quality from the products that they buy. As a result, manufacturers have to achieve higher quality ratings (e.g. JD Powers or Consumer Digest) to maintain market share. Unfortunately, quality issues and resulting warranty costs continue to be significant problems for most manufacturers. For example, vehicle recalls are all over the news. In some cases, warranty costs have actually exceeded the manufacturer’s annual profits.

Manufacturers and their suppliers share a common interest in reducing warranty claims and recalls. Warranty costs hit the bottom line of every organisation in the manufacturing value chain, and are therefore a major concern for CEOs.

AWACS Implementation Scenarios :

How BearingPoint brings value

BearingPoint clients improve their Quality & Warranty capabilities:

• Reduction in warranty spend by up to 8%
• Reduced number of claims and claim payments
• Increased consumer satisfaction and retention

Improved efficiency of Quality & Warranty processes