Retail Banking: Regaining customers’ confidence - Point of view
How to remain a trusted partner in a commoditised banking world?
The current economic crisis has highlighted just how significant a role retail banks play in our society. In the midst of the financial turmoil, retail banks have found themselves firmly in the spotlight. This economic storm has prompted banks to reconsider their activities and put customer service back at the heart of their strategies, thus contributing to rebuilding trust. However, retail banks are still facing many challenges.
This point of view addresses retail banking key issues in a constantly-changing environment:
- What are the key customer trends?
- How to effectively coordinate multi-channel offerings?
- What are the digital levers for success?
- How to manage performance and contribute to client satisfaction?
This Point of View shares thoughts and highlights a number of best practices, leveraging the expertise of BearingPoint consultants in the fields of retail banking and customer relationship management across Europe.
You can download the publication here or ask for the printed version.