Both passengers and public authorities have increasing requests and demands on the quality and regularity of the rail transportation. Passengers expect a good quality of service. Public authorities also need to better follow and financially reward the production contracts and commitments.
Punctuality is also a concern for train operators who need to produce a zero default service in order to beat the competition (road, air transportation). Therefore, they need reliable measurement tools in order to monitor their activity and to negotiate with public authorities.

How BearingPoint brings value

BearingPoint has developed a specific methodology and tools, which enable follow-up and measure the actual rail production, together with passenger flows. This enables the measurement of:

• technical regularity (trains punctuality),
• quality of service/availability of transport service/punctuality perceived by the passengers.