Client stories
Strategy and business case for automating service fulfilment in a leading telecom provider.
Deliver a strategy and subsequent business case to support automation of service fulfilment to improve customer experience, time-to-market and rapidly reduce operating costs. ► Read more
Ensure 50% of customer contacts are carried out via the Selfcare channel by 2012
Develop a seamless multi-faceted customer relationship for the very small business (VSB) market► Read more
End-user profiling
Research into the likely evolution of business users’ telecom usage patterns for a leading French telco.► Read more
Business-to-business health offering with a telecommunications component in the Africa / Middle-East area (AMEA)
Identification of health-related projects with a telecommunications component in the Africa / Middle-East area and prioritised various projects to be developed.► Read more
Enterprise data warehouse, sales planning simulation
BearingPoint implemented and deployed a global sales planning solution that broke down silos and made information flow to the local sales units of a leading mobile phone manufacturer.► Read more
