Added-value information and services to clients
Major European postal company
BearingPoint designed and implemented an information system (website/helpdesk) for clients in order to provide additional services and information on tracking, follow-up and invoicing.
Objectives of the project
Facing a falling mail volumes, the postal company aimed to investigate setting up a new customer portal as an additional service. BearingPoint’s assignment was to work out a benchmark study on best portal solutions and create a feasibility study of CRM evolution covering new internet services.
Measurable & concrete results
- BearingPoint helped to set up the new customer portal covering strategy, vision and functions.
- In addition we also advised on tailormade supporting IT portal system (website/helpdesk).
- New tracking, follow-up and invoicing services went online in 2010.