Eric Falque

Eric Falque
  • 2001Partner, Service lines & Customer Management Firmwide leader, member of BearingPoint's management committee, Paris
  • 1991Partner at PwC
  • 1981MBA from New-York /Laval University, Canada
  • 1979Graduate from Euromed, Marseille

My expertise

I have 20 years’ experience in sales, marketing and customer relationship management both playing a role in worldwide firm management and working for global accounts. I joined BearingPoint nine years ago, where I focused on helping on the significant growth of BearingPoint's CRM business before leading the CRM practice on a global basis. I am also a member of the BearingPoint Management Committee with the responsibility of managing the portfolio of service lines.

I have co-created a Business Award (Podium de la Relation Client), whom results are eagerly awaited every year by the largest French firms. This initiative will be soon extended in the Netherlands.

I have led various projects in the manufacturing, media, utilities, telecoms, services, retail and automotive industries, in the following areas :

  • Customer Centricity Strategy
  • Large-scale, multi-channel, customer management programs (call centres, web, sales force automation)
  • Relationship Marketing Strategy – Campaign management

My contribution

  • Yearly Customer Handbook, published in 4 languages, describing how web 2.0 and social networks will dramatically modify how companies interact with their customers
  • A press article: “Le Digital est une opportunité de différenciation fondamentale”, Relation Client magazine, April-May 2010
  • Numerous interviews in La Tribune, Le Figaro, BFM Radio, the New Economist
  • Speeches at meetings and conferences.

Contact

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