Master the AI advantage in Communications, Media and Entertainment - everything you need to move faster and go further with AI

A national public sector client faced challenges in managing vast document resources. Instead of using the data they spent excessive time on locating it. BearingPoint collaborated with Microsoft and delivered a Generative AI solution that centralize and standardize document formats across multiple data sources.

By automating complex workflows and providing a user-friendly, conversational interface, this AI-driven system enables users to quickly access curated, relevant information without the need for extensive searching. With personalized, accessible results, the solution not only saved time and resources but also enhanced data management. All users report improved efficiency and recommend the tool across teams.

A Dutch-based international fashion brand aimed to lower service costs while enhancing customer satisfaction. They tasked BearingPoint with identifying and value casing opportunities that could be deployed within their tech stack.

By utilizing BearingPoint’s AI Quick Scan, we outlined AI applications and opportunities to reduce service costs across their operations in just a matter of weeks. Their challenges were translated into use cases, and further refined to prioritize immediate benefits that would impact different business units. As a result, the brand received a high-level implementation map to realize their strategy and better exploit current AI services built into their existing tech stack.

When a global leader in fast-food restaurants saw a significant increase in customer service queries in France, they approached BearingPoint to help them streamline the process and reduce human intervention. We quickly analyzed the complexity and frequency of claims, time-to-resolution, and workload to identify suitable AI solutions.

The global leader anticipates a 20% increase in efficiency by leveraging AI to route 100% of its customer service queries. AI will autonomously handle one-third of these queries through automated email responses, while the remaining queries will be addressed by human agents who will receive real-time AI support. This includes conversation summaries, translations, interaction analysis, and recommendations for the next best actions, ultimately enhancing the overall customer service experience.

Companies often struggle to engage effectively with their diverse customer base. The Persona Engine by BearingPoint transforms this challenge into an opportunity, using AI to create dynamic, data-driven personas that represent real customers.

The Persona Engine revolutionizes customer segmentation by turning data into interactive personas, enabling personalized engagement, better product design, and targeted marketing. With just a few clicks, companies can visualize customer behavior, adapt strategies in real-time, and engage with different customer groups through chat, simulating direct interaction. The result? Higher conversion rates, improved customer retention, and increased satisfaction, all while enhancing operational efficiency and cutting costs.

A global aid organization, Plan International Norway, has implemented Generative AI to transform their reporting process. Plan aimed to streamline report writing—a time-consuming core process for the organization.  

The AI solution was designed to extract the most relevant insights from source data, and in close collaboration with staff interaction, drafts a program report. This saves valuable time in the process and enhances the quality of the report, allowing employees to focus more on what matters most: namely, girl’s rights in developing countries. 

At BearingPoint, we are constantly looking to disrupt ourselves to unleash the potential of automation. We tasked ourselves to shift the balance from time spent on search to time spent on execution using Microsoft 365 Copilot. This forward-thinking approach has brought significant breakthroughs in our ways of working, which clients can also benefit from.

As Microsoft AI Cloud Partners, Microsoft 365 Copilot Jumpstart Partner, and Copilot early adopters, we revolutionized the way work gets done internally and translated our internal experience into bespoke services to help businesses move from AI-aware to AI-enabled. From strategy to delivery, our tailored Copilot offerings realize value at any stage so that you can experience the same productivity increase coupled with quality improvement.