Positive customer experiences are essential to a successful competitive strategy for our clients in the telecommunications, media, and entertainment industries.

Excellent customer experiences are created through connectivity at various technical and organizational levels. We plan, design, and implement IT solutions based on digital platforms that enable the needed digital connectivity to create digital products and services with positive customer experiences.

We offer solutions such as:

  • Order-to-cash solutions for private and business customers
  • Configure, price, quote (CPQ) solutions for complex offers and product bundles
  • Catalog management
  • Management, provisioning, and activation of fixed-mobile convergence (FMC) and unified communication and collaboration (UCC) products
  • Inventory management of contracts and composite products, e.g., locations, workstations, and devices
  • Partner management for mapping retail and wholesale relationships within a digital ecosystem
  • Platforms for implementing IoT use cases and connected experiences
  • Field service support
  • We accompany our customers through all phases, from planning to implementing and commissioning these solutions.


Modular, cloud-based, and open digital platforms are prerequisites and success factors for technical connectivity.

Our planning follows the paradigm of modular, cloud-based, and open digital platforms. This architectural approach addresses frequently encountered framework conditions and target criteria:

  • Connectivity through integration
  • Agile processes and phased implementation scenarios
  • Flexibility for implementing new requirements
  • Best-of-breed: the best solution and the best product for the respective purpose
  • Scaling and investment protection
  • Minimization of dependencies
  • Innovation potential


When designing our IT solutions, we focus on the user, meaning that the purpose of the solution and its essential requirements result from the user’s needs and tasks. The design must include the user’s expectations, knowledge, and experience.

User journeys model the necessary interaction steps (touchpoints), and we evaluate them according to various criteria. We use multiple methods and techniques, such as design thinking. It is vital to find designs with intelligent solutions that overlay understandable and straightforward user interactions on top of the underlying complex structures and rules.


We combine the best software components (best of breed) from our partners to create customized solutions.

We implement the solutions we designed for the “turnkey handover” and support the transfer into regular operation. In doing so, we orchestrate various participants and the development processes of the individual components. Our range of services includes all integration services:

  • Control and synchronization of various development, test, and deployment processes
  • Management and prioritization of backlog items, including backlog grooming together with the Scrum teams
  • Implementation and control of the refinement meetings
  • Configuration of our partners’ solutions
  • Customizing software components
  • Development services for the implementation of individual components, e.g., in the form of microservices, to realize interfaces between the partner solutions and to provide additional capabilities
  • Design and implementation of mainly automated end-to-end tests

Would you like more information?

If you want to get more information about this subject please get in touch with our experts who would be pleased to hear from you.