People & Strategy
People are at the heart of every strategy, and strategy is in the hearts of the people
Accor was facing two major transformations at one time, focusing on shifting to an asset-light business model while also conducting multiple acquisitions and subsequent integrations. To manage these challenges successfully, the group decided to build a dedicated department called the Transformation Office with BearingPoint’s support.
The second issue of our Digital & Strategy series on the topic of digital service management shows which challenges companies have to face, how they can successfully master them and why the development of digital services must become the strategic focus of companies.
Companies currently face major challenges in recruiting and managing their workforce. The demand for increasingly flexible, “tailor-made“ working models is growing as a result of social and economic developments as well as globalization and digitalization. BearingPoint’s “Flexible Workforce” study identifies key success factors for efficient workforce management.
• The independent consultancy strengthens its portfolio of people and project management assets with the acquisition of French start-up Steerio
• Steerio joins BearingPoint’s portfolio of data-driven assets and enhances its People & Strategy offering
As part of its Customer Centricity Transformation Program, Europcar Mobility Group aimed to revamp its operating model, offering an enhanced customer experience at each touchpoint while increasing revenues and optimizing operating costs. BearingPoint supported the group in transforming its customer care activities through a new operating model, streamlined and improved processes, leverage of new tools, and more efficient ways of handling customer interactions.
A multinational telco provider embarked on a transformational journey. One of their major departments wanted to become an agile and highly adaptive organization to rapidly deliver new services and increase efficiency. They partnered with BearingPoint to create a new operating model that enabled cross-functional collaboration and an end-to-end view of the customer across the organization.
The automotive industry is changing rapidly due to the introduction of shared mobility, electric cars, and a diminishing trend of car ownership as a status symbol. Automotive after sales service providers must reinvent the way they interact with customers to survive and protect revenues.