Role and Responsibilities

  • Level 3 support for SharePoint 2013, Office 365 and other connected products;
  • Handle escalated tickets raised from second level support: perform analysis, collaborate with development team for fixing bugs, test solutions;
  • Close collaboration with level 2 support to help with ticket solving and sharing knowledge when needed;
  • Keep up to date with the latest technologies;
  • Open bugs and change requests to software providers;
  • Test and evaluate new technology and new software products;
  • Creates specific documentation for changes and improvements in the software, including internal and external documentation that contain functional and technical solutions related to the software issues;
  • If needed, train more junior staff members;

Requirements

  • 2-4 years relevant experience (Microsoft SharePoint, Office 365);
  • Very good understanding of processes; good understanding of business; basic knowledge of databases; good MS Office utilization level;
  • Advanced English; French / German are nice to have;
  • Results oriented, problem solving skills, good communication (verbal and written), adaptability, attention to details and data accuracy, proactive attitude, ability to work in a team enviroment and also independently, analytical (ability to collect, organize, analyze and share information), reporting and presentation skills.

Our Offer

Attractive compensation package:

  • Fixed salary compensation along with yearly evaluation and performance-related bonus scheme;
  • Meal Tickets, Easter and Christmas Gift Vouchers;
  • Seniority Bonus and Referral Bonus.

Health and Well-being:

  • WorldClass Gym Discounts and 7Card Partnership;
  • Weekly Fruit Day;
  • Onsite Chair Massage;
  • Private Medical Subscription for employees and family (children, spouse/ life partner);
  • Life and Accident Insurance.

Personal and professional development:

  • Personal development through mentorship and coaching;
  • German/ French Language Courses at any level;
  • Complete training & certification curricula available (tailored courses);
  • E-Learning System available for all employees;
  • Firm-Wide and Regional level trainings;
  • Possibility to work for top clients internationally.

Extra Perks:

  • Between 23 and 30 vacation days;
  • Flexible schedule and work from home option available;
  • Days off for special events.
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