Insights

The game changer for retail and consumer brands

Elevate the customer experience and operational performance with AI

Who’s keeping your supply chain honest?

Today’s customers want more than speed and quality from their brands. Environmental, social and governance (ESG) and diversity and inclusion (D&I) are key to customer demand. To meet that expectation, brands must deepen supply chain traceability; harnessing technology to get closer to their raw source materials and trace forward.

The human touch: brands must fully embrace their customer’s ethical approach

Leading brands are adopting a positive approach to the issues facing society today. Whether the considerations are environmental, ethical or social, firms are taking steps to humanize themselves with potentially far-reaching consequences.
This sea change is not just down to consumer demand. It’s also about a drive from companies themselves to live the values they claim publicly. So what’s needed to deliver in the 21st century?

Unified commerce as a vector of sustainability in a post-pandemic world

How European retailers and brands must empower customers to make sustainable choices – throughout the customer journey

Fine-tune your delivery propositions

Retailers must use data to fine-tune their delivery propositions and pricing to suit different customer needs, balancing customer value against fulfillment costs and operational efficiency.

Predict the unpredictable

To succeed in an increasingly competitive retail landscape, you will need to outperform your competitors’ ability to handle the unpredictable. The way you act towards the unpredictable future will decide if your company can keep up with the pace of tomorrow.

NEWretail: The art of retailing - Automated value creation in retail due to artificial intelligence

The current White Paper “NEWretail – The art of retailing” shows why artificial intelligence is the key technology for the industry to be able to act and react quickly.

How strong is your weakest link? Ensuring resilience through supply chain hyper agility, transparency, and the power of partnerships

Unpredictable market dynamics force businesses to be nimble. But how can retailers ensure resilience in their supply chains when faced with unprecedented challenges stemming from the pandemic? The short answer is, retailers must leverage technology, or otherwise, they will perish.

Meet consumers where they are! Retailers need a unified commerce approach to serve their customers

We all know there has been a tremendous shift in behavior brought on by the pandemic. Consumers are now spending more time at home, little to no time in the office and only limited time in stores and shopping centers.