IT solutions for communications service providers: cloud-native focusing on customer experience
Positive customer experiences are essential to a successful competitive strategy for our clients in the telecommunications, media, and entertainment industries.
Excellent customer experiences are created through connectivity at various technical and organizational levels. We plan, design, and implement IT solutions based on digital platforms that enable the needed digital connectivity to create digital products and services with positive customer experiences.
Modular, cloud-based, and open digital platforms are prerequisites and success factors for technical connectivity.
Our planning follows the paradigm of modular, cloud-based, and open digital platforms. This architectural approach addresses frequently encountered framework conditions and target criteria:
When designing our IT solutions, we focus on the user, meaning that the purpose of the solution and its essential requirements result from the user’s needs and tasks. The design must include the user’s expectations, knowledge, and experience.
User journeys model the necessary interaction steps (touchpoints), and we evaluate them according to various criteria. We use multiple methods and techniques, such as design thinking. It is vital to find designs with intelligent solutions that overlay understandable and straightforward user interactions on top of the underlying complex structures and rules.
We combine the best software components (best of breed) from our partners to create customized solutions.
We implement the solutions we designed for the “turnkey handover” and support the transfer into regular operation. In doing so, we orchestrate various participants and the development processes of the individual components. Our range of services includes all integration services: