New BearingPoint Institute research reveals opportunity for a 20% increase in recurring productivity through active management
Zurich / London, February 10, 2015 – Front-line managers play a key role in improving business performance according to a new study by the BearingPoint Institute. Drawing its findings from 20 years of productivity improvement programs at over 40 blue chip companies, BearingPoint Institute analyzed how over 10,000 front-line managers spent their time and where sustained improvements in performance had been achieved. The conclusion: a key aspect to transforming organizational performance is turning front-line managers into active managers.
According to the study’s findings, the majority of today’s front-line managers were promoted as a result of high performance in pre-management roles, regardless of what those roles might have been. Thus, many promotions into front-line management positions result in “accidental” managers who are ill-equipped to perform successfully in their new role.
Brendan Cahill, BearingPoint Partner in the UK and author of the study, believes many organizations are missing a significant opportunity to boost their productivity – and their bottom line.
Successful businesses are those that increase productivity. Front-line managers actively managing have the potential to unlock substantial, recurring operational improvements within their teams. In most organizations, it is an opportunity that is largely ignored.
Brendan Cahill, BearingPoint Partner in UK
What then is “active” management? Brendan Cahill refers it to the coaching, guidance, assistance and support of staff in the effective performance of their day-to-day roles. BearingPoint found that the average front-line manager actively manages no more than 25% of the time with an alarming 35% of total time going to administration-related activities. Ideally, a front-line manager should be spending in excess of 60% of his or her time actively managing.
According to the study’s findings, the key to transforming managers into effective, active managers is a combination of upfront development coupled with ongoing mentoring and coaching for a period of at least 12 weeks. This targeted front-line development and coaching was found to lead to team performance gains of up to 30% within just 12 weeks.
To read the full article, please download the BearingPoint Institute paper “Activate your managers to drive performance” which can be found here.
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