Client reference projects in the digitalization of Schindler
The Massachusetts Institute of Technology awarded Schindler the 2015 CIO Leadership Award for its digital and innovative business solutions. The award is given to firms using digital technologies in an exceptional way to generate added value.
Thanks to an exceptional digital vision and its sustained digital business transformation, Schindler is a front runner in its industry. The MIT Sloan CIO Symposium Awards Committee is proud to present Schindler with the 2015 CIO Leadership Award.
Dr. George Westerman, MIT Center for Digital Business
BearingPoint supported Schindler Digital Business in, among others, the following projects:
FieldLink – Digitalization of the field service
Schindler, headquartered in Switzerland, has more than 56,000 employees in more than 100 countries working in the manufacturing of elevators and escalators. Until 2014, the field service staff working in maintenance and support used a mobile application that was only available on an outdated smartphone platform and was lacking in both user functionality and support for core processes.
BearingPoint guided Schindler in the creation and implementation of a concept for a mobile field worker application by defining the requirements and developing the mobile solution. The use of the new iPhone app offers the following advantages:
- Automation of processes and increase in field service efficiency
- Support for increase in quality for on-site implementation
- Simplification of operations through use of a state-of-the-art mobile platform
- Integration of extensive additional functionalities, e.g. diagnosis functionalities
- Full integration into the SAP ERP platform
The developed mobile field worker application today is used by a vast majority of the field service workers during their daily work.
Schindler Customer Portal
Over recent years Schindler has updated all its IT systems and business processes on a global level to new and innovative business solutions. Based on a new digital platform elevators and escalators are now integrated into the value chain through the “internet of things”. The extracted and processed information is sent through iPhone Apps in a closed process cycle to customer service staff and technicians in fieldwork. Customers have constant access to all relevant details and information through an online customer portal and a mobile app. The Schindler Dashboard closes the reporting gap between customers and Schindler through an additional communication channel. Thus, for instance, the facility management of a customer is able to retrieve information autonomously and at all times.
Founded in 1874 in Switzerland, Schindler is one of the world’s leading providers of elevators, escalators and moving walks. Everyday Schindler’s mobility solutions move more than 1 billion people worldwide. www.schindler.com