Consumer Goods & Retail

Kao: Outsmarting the growing demands of e-commerce by automating the return-order process

E-commerce trends induced by the global pandemic took online purchasing to the next level of development. This expansion led to significant changes for all online sales and logistics processes, including an increased need to optimize return-order processes for customers.

Kao outsmarts the growing demands of e-commerce by automating the return-order process

By implementing a robotic process automation (RPA) solution, Kao achieves transparent inventory supply and better reaction to market demands.

Leading Ladies @BearingPoint Event

Hybrid Leadership is more than leading at a distance

Metaverse: Should I stay, or should I go?

Thanks to non-fungible tokens (NFTs), virtual reality, “phygital” stores and digital avatars, leading brands, especially in the luxury goods industry, have been engaged with the metaverse for quite some time.

BearingPoint @ SAP Sapphire 2022

On 9 June 2022, BearingPoint will be present as a partner at SAP Sapphire in Zurich to showcase the co-developed all-in-one solution for carbon footprint management.

Unified commerce as a vector of sustainability in a post-pandemic world

How European retailers and brands must empower customers to make sustainable choices – throughout the customer journey

Global exclusive goods manufacturer drives higher efficiency by reinventing its product data model

With a new and flexible data model the global luxury goods manufacturer has all its product information in one place, easily accessible to all its international divisions. This enables the company to be more effective, to update product data in real time, and to enhance customer journeys.

Building a unique 360° client view to facilitate a highly personalized client journey

A leading luxury cosmetic brand took the next step to establish a strong foundation in client insights and personalized interactions. BearingPoint supported the company in turning the CRM vision into reality by implementing a global CRM database to lay the basis for advanced omnichannel capabilities.

New Retail: Boutique salesforce

Imagine entering a boutique with innovative digital tools and unique and entertaining experiences but poor service by the sales team. The overall shopping experience would be dissatisfying in the end, no matter the boutique environment. Sales service has always been key to offering a great customer experience. Even with the new and emerging trends discussed in the previous articles, how sales employees interact with the customer determines the overall satisfaction. With the shift in generational needs, the skills needed by the sales force have changed and increased in complexity.