How to design, build and deliver accessible front-line services and systems to meet the needs of citizens and businesses
For all Government administrations, citizens and the population as a whole represent a diverse group of customers to whom they must provide accessible and secure public services regardless of demographics.
Likewise, business customers including all sizes of enterprise from small business to national and multi-national corporations need access to efficient services to support their development and growth and to meet regulatory requirements. Leading Government organisations deliver services through a combination of in-person, hybrid and digital channels to provide consistent and efficient services to all customer groups. And these are supported with effective public communications across physical, digital and social media platforms.