Transportation & Logistics
We help all stakeholders in Postal, Transportation and Logistics to improve their performance by mastering the transformation process
Unpredictable market dynamics force businesses to be nimble. But how can retailers ensure resilience in their supply chains when faced with unprecedented challenges stemming from the pandemic? The short answer is, retailers must leverage technology, or otherwise, they will perish.
As the global leader in postal services and logistics, Deutsche Post DHL’s growing business increased the demand for 24/7 omni-channel customer care. The company searched for a state-of-the-art chatbot solution that would resolve many of those requests.
Process management is high on the agenda of many companies, but how can they reach their ambitious goals? Our current study shows that successful process management builds up the appropriate competencies and measures process management and process performance regularly, enabling processes to be managed efficiently over the long term.