After several years in the consulting industry for IBM and Contauro, running CRM projects in different industries, Thomas Bennouna (Dipl. Betriebsökonom FH, MBA), joined Credit Suisse in 2012 as a project manager for management and business information solutions. In this role, he was responsible for the strategy definition and implementation of reporting and workflow solutions in Switzerland and Asia. In 2015, he took over the position as Digital Segment Manager for private clients, defining digital front-end solutions for Credit Suisse’s business areas, namely in the CRM space. Since the beginning of 2018 he and his team have been responsible for the definition and rollout of internal digital channels in Switzerland.