Transportation & Logistics
We help all stakeholders in Postal, Transportation and Logistics to improve their performance by mastering the transformation process
Changes to Enterprise Resource Planning (ERP) systems are some of the most challenging, complex & impactful change journeys that an organization will go through. A well-defined ERP strategy based on the true organizational needs and capabilities paired with the right direction-setting is essential to succeed in such a digital transformation. BearingPoint Switzerland conducted a market study to investigate the ERP strategy of organization across industries* to better define how to manage this change.
One of Europe’s largest transport companies wanted to upgrade its operations by creating a digital platform that unifies all processes and resources. The company also saw opportunity in marketing it to rival companies and turned to BearingPoint as the official partner.
As part of its Customer Centricity Transformation Program, Europcar Mobility Group aimed to revamp its operating model, offering an enhanced customer experience at each touchpoint while increasing revenues and optimizing operating costs. BearingPoint supported the group in transforming its customer care activities through a new operating model, streamlined and improved processes, leverage of new tools, and more efficient ways of handling customer interactions.