Since IT outsourcing became a profitable business domain for the IT service industry, service providers tried to find ways to ensure long term profitability of their multi-year deals. In most cases growth was the answer. Clients on the other side had a hard time to manage unexpected demand shifts and increased resource consumptions in the context of rather inflexible sourcing contracts.
But what to do with the existing large outsourcing deals that cover many different service types under one umbrella? Only considering insourcing as an option in all critical sourcing decisions can allow companies to fully capitalize on the potential for an optimized strategy alignment.
Publication in English.