People & Strategy
People are at the heart of every strategy, and strategy is in the hearts of the people
The Covid-19 pandemic has significantly affected companies around the world. Supply chains are under severe pressure, whereas knowledge workers seem to perform quite well under the given circumstances. Companies have shown that it is no longer necessary for all employees to be under one roof.
If companies limit their data and analytics experts' tasks to services for projects, they lose momentum in digital business transformation. Companies that make their strategic decisions with the support of a Chief Data Officer (CDO) place greater emphasis on the customer experience and drive revenue growth. BearingPoint's CDO Survey provides insights into the reasons for appointing CDOs, their roles and responsibilities, the structure and functioning of CDO offices, their stage of development, and their biggest challenges.
COVID-19 has shown that organizations that invest in frontline managerial skills are more resilient and adaptable than their competitors, and in many, frontline management has been the initiator of multiple process improvements and new ways of working . Independent of specifically impacted industries such as aerospace, organizations that have best resisted the crisis are those that invest in their frontline managers.
Accor was facing two major transformations at one time, focusing on shifting to an asset-light business model while also conducting multiple acquisitions and subsequent integrations. To manage these challenges successfully, the group decided to build a dedicated department called the Transformation Office with BearingPoint’s support.
The second issue of our Digital & Strategy series on the topic of digital service management shows which challenges companies have to face, how they can successfully master them and why the development of digital services must become the strategic focus of companies.