Critical Success Factors in ERP Programs

In the modern business world, integrating various business functions into a single, cohesive system is crucial. Enterprise Resource Planning (ERP) systems are key to this integration, enhancing operational efficiency and supporting strategic growth. However, implementing an ERP system is a complex journey that requires a deep understanding of an organization’s capabilities, both hard and soft skills. 

Why emphasize on soft skills? 

Success factors are the essential areas of activity that must be performed well in order for an ERP project to be successful. These activities need a set of capabilities, both on organization and employee level to be completed successfully. To find out what are the needed capabilities in ERP projects, BearingPoint Finland conducted a study, which researched what organization’s capabilities supports ERP project in each phase.  

The main findings highlighted the critical need to strengthen and develop soft skills, which were identified as the most important capabilities, caused the most challenges, and required the most development. In addition, the study revealed that inadequate utilization of resource capability management in ERP projects leads to resource challenges, delays in projects, and reduces project performance, making it essential for ERP projects to success.  

This whitepaper elaborates further on the study’s findings, providing a comprehensive analysis of the critical success factors essential for ERP program implementation, with a special focus on the importance of soft skills in achieving success. By addressing key areas, organizations can significantly enhance their likelihood of a successful ERP implementation. Thorough consideration and effective management of these elements are crucial for maximizing the ERP system's potential and ensuring long-term organizational success. 

To transform their ERP projects to successful endeavors, organizations must establish four key soft skills: 

 Want to learn more? For a detailed understanding of the critical success factors for ERP implementations and guidance on navigating the associated challenges, download our report.