Objectives of the project
The project was to address:
- Lack of control and quality in IT operations and the service delivery to business units (such as hospitals)
- High operational costs due to lack of consolidation and standardisation of infrastructure, applications, contracts, and outputs (copy/print) management
- Challenges to retain key skills within the IT operations
- Unclear boundaries between medical technology and IT leading to internal conflicts of interest
- Lack of IT and sourcing strategy in the past leading to fragmented outsourcing to different vendors
- Need for a centralised delivery of copy/print and multimedia services
What BearingPoint did
- Undertook initial analysis to establish the financial baseline and transformation opportunities and the sourcing objectives defined based on IT sourcing strategy
- Managed a ”sourcing assessment” for each sourcing target, to ensure the goals defined in the IT sourcing strategy can be achieved with outsourcing
- Supported the work to define the retained (strategic buying) IT organisation, roles and responsibilities
- Established Service Level Agreements (SLA) and requirements for each the IT services to be outsourced
- Managed the end-to-end RFP and vendor selection process
- Supporting the transition and transformation phase, and handover to the selected outsourcing partners for each IT service
Measurable & concrete results
- Anticipated cost savings of between 10-25%
- Improved quality and availability of IT services through well-defined and measureable SLA’s
- Clear ownership of services and interfaces between business, IT and outsourcing partners
- IT governance model supporting the multi-sourced IT service delivery
