IT transformation and outsourcing of IT operations for Region Skåne

Region Skåne

Objectives of the project

The project was to address:

Lack of control and quality in IT operations and the service delivery to business units (such as hospitals)
High operational costs due to lack of consolidation and standardisation of infrastructure, applications, contracts, and outputs (copy/print) management
Challenges to retain key skills within the IT operations
Unclear boundaries between medical technology and IT leading to internal conflicts of interest
Lack of IT and sourcing strategy in the past leading to fragmented outsourcing to different vendors
Need for a centralised delivery of copy/print and multimedia services

Undertook initial analysis to establish the financial baseline and transformation opportunities and the sourcing objectives defined based on IT sourcing strategy
Managed a ”sourcing assessment” for each sourcing target, to ensure the goals defined in the IT sourcing strategy can be achieved with outsourcing
Supported the work to define the retained (strategic buying) IT organisation, roles and responsibilities
Established Service Level Agreements (SLA) and requirements for each the IT services to be outsourced
Managed the end-to-end RFP and vendor selection process
Supporting the transition and transformation phase, and handover to the selected outsourcing partners for each IT service

Anticipated cost savings of between 10-25%
Improved quality and availability of IT services through well-defined and measureable SLA’s
Clear ownership of services and interfaces between business, IT and outsourcing partners
IT governance model supporting the multi-sourced IT service delivery