Transportation & Logistics
We help all stakeholders in Postal, Transportation and Logistics to improve their performance by mastering the transformation process
The supply chain management (SCM) community is coming to terms with a new world economic picture in which the simple procurement and delivery of goods suddenly seems fraught with risk and uncertainty. The response to events such as the COVID pandemic and war in Ukraine for many firms has been to move into a mode of crisis management.
Unpredictable market dynamics force businesses to be nimble. But how can retailers ensure resilience in their supply chains when faced with unprecedented challenges stemming from the pandemic? The short answer is, retailers must leverage technology, or otherwise, they will perish.
As the global leader in postal services and logistics, Deutsche Post DHL’s growing business increased the demand for 24/7 omni-channel customer care. The company searched for a state-of-the-art chatbot solution that would resolve many of those requests.