Tailored and Impactful Tenant Communications

Tenant expectations are rising. Residents expect simple, personalised, engaging and timely communications from social landlords, whether via email, SMS or other digital channels.  The Regulator of Social Housing (RSH) mandates that all communications with tenants are clear, accessible, relevant, and tailored to diverse needs.  Housing associations increasingly recognise how effective communication reduces inbound enquiries and related workload for customer operations teams.

Join BearingPoint, Hyde Housing and Salesforce as we share practical learnings on how to improve tenant communications through digital platforms.

What you'll learn:

• Key insights for housing associations on reviewing their current approach to tenant communications and engagement
• How Salesforce Marketing Cloud can be used to drive new tenant campaigns (with practical experience from Hyde Housing)
• The future of tenant communications, embedding Agents and AI, to augment customer journeys

Speakers

Dan Roulstone - Director, BearingPoint

Surbhi Garg - Senior Manager, BearingPoint

Anjali Manoj Kumar - Chief Digital and Information Officer, Hyde Housing

Chris Larbi - Prime Named Account Executive NGO / Non-Profit & Housing, Salesforce

Register