- March 2026
The BPM Pulse Survey 2026, conducted by BearingPoint and BPM&O, reveals a fundamental shift in process management. Artificial intelligence is rapidly evolving from an analytical tool into an active orchestrator of end‑to‑end business processes.
Eighty‑three percent of respondents already consider process management business‑critical today, and the study predicts it will become a core capability of AI‑driven organizations by 2030. While 42 percent of companies are already using generative AI and 16 percent are deploying AI agents that prepare decisions and autonomously steer processes, many organizations still struggle to move from pilot initiatives to scalable adoption. Insufficient data quality, unclear objectives, and missing capabilities continue to slow progress.
The study paints a nuanced picture of an economy in transition, toward Agentic BPM, where intelligent systems interpret processes and increasingly optimize them autonomously.
Process management is no longer just important, it is becoming a core capability of the AI enabled organization of tomorrow.
Christian Opitz, Partner at BearingPoint
Organizations are at a turning point in 2026:
- Generative AI has arrived in everyday business operations
- AI agents are beginning to actively orchestrate end‑to‑end processes
- Decisions are increasingly data‑driven
- Automation is shifting toward autonomous execution
The study shows that AI is not just changing tools, it is transforming roles, governance, processes, and the overall operating model of organizations. As a result, organizations are no longer asking whether AI works, but how to make it work successfully at scale.
What to expect from the BPM Pulse Survey
- A comprehensive analysis of AI maturity in process management
- Best practices and real‑world use cases
- A clear classification of generative and agent‑based AI
- Implications for roles, organization, and governance
- Key barriers and success factors
- A clear outlook on the future: Agentic BPM by 2030
