• December 2025

Situation and context for the Health Sector

Digital transformation and AI are central to the NHS strategy and the delivery of its 10-Year Plan. AI is increasingly recognised as a key enabler in healthcare - whether through analysing medical images to improve cancer detection or supporting surgeons with AI-powered systems and robotics during complex procedures.

Building on this, the NHS has made significant investments in Microsoft Copilot products. Some organisations, such as SLAM and Oxford University Hospitals, are already embedding Copilot into everyday workflows and seeing meaningful benefits. However, adoption remains inconsistent and often limited.

With financial pressures mounting, providers need rapid efficiency gains - particularly in corporate functions. The opportunity to unlock value by leveraging tools already available is significant. Impact can be achieved quickly: some organisations report improvements in under five weeks.

Critical success factors for making the most of Copilot

  • Focus on people and process, not just as a technology challenge

  • Start with the question: how do we want work - and our people - to change?
  • Be guided by a long-term vision for your team or function, not short-term productivity goals
  • Frame conversations with teams around ‘value’ rather than ROI
  • Ownership should sit across the executive team - not just the CIO 
  • Copilot is not autopilot - human oversight remains essential
  • Position Copilot as a tool to enable high-value work and enhance job satisfaction, reducing concerns about role impact

What we can learn from other industries

The Health Sector is not alone in facing efficiency and productivity challenges. Across sectors, organisations are using Copilot to transform how work gets done. Below are some direct examples of where BearingPoint has supported clients with their AI journey across multiple industries:

Health Insurance

The client faced challenges around uncontrolled LLM use, maintaining AI-led competitiveness, and identifying the right use cases. BearingPoint supported by delivering detailed adoption planning, running art-of-the-possible workshops, and demonstrating key use cases for the portfolio team. This approach helped establish a champion network, create a robust business case and roadmap, and develop a comprehensive use case catalogue.

Consumer Packaged Goods

The client needed to build understanding of Copilot, enable AI across the organisation, and create a clear structure for AI transformation. BearingPoint delivered a four-pillar AI adoption programme supported by strong communications, alongside bootcamps and prompt engineering masterclasses. This approach drove measurable improvements in productivity and data processing efficiency, saving significant time and accelerating AI adoption.

Industrial Manufacturing

The client needed to prioritise use cases, ensure technical AI readiness, and establish governance and training. BearingPoint delivered a 12-week acceleration programme for Finance and IT, supported by masterclasses and prompt libraries to drive people change. This resulted in the creation of around 20 Finance and IT champions, the establishment of a Copilot Centre of Excellence, and a detailed business case to guide future adoption.

Public Sector

The client faced operational complexity, heavy reliance on peer support, and challenges with hybrid working. BearingPoint addressed these issues by building a real-time support agent using Copilot Studio and developing a curated knowledge base in collaboration with the RSA team. This delivered a demonstration of an AI-powered support agent and significantly improved operational workflows.

 

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