We believe people need to be allowed to embrace change and be flexible to meet the demands of customers, businesses/organisations. Therefore, organisational culture and ways of working need to be designed to enable resilience. Organisations that enable their people to respond to the unexpected will reap the benefits.
BearingPoint’s research proves that organizations’ people strategy can only be successful if it is underpinned by the five dimensions of a resilient organization:
Create a working environment which supports your people to rapidly adapt to change and uncertainty.
Make sure your people interact positively with your customers, suppliers and other stakeholders. As services are increasingly delivered through digital, customer contact increasingly focuses on the management of exceptions.
Your people ought to be an integral part of understanding the role of data to support business decisions
Your people need to be involved in technology delivery to link technology to your business model
You need to create appropriate structures, clear decision-making processes, and effective escalations to deliver people empowerment.