Leading Chinese retailers are defining a new ‘era of belonging’ by forging stronger ties with consumers through an innovative buying experience. They are also reinventing their own business models by introducing innovative new revenue streams leveraging “retail-as-a-service” offerings. CEOs at Western retailers can learn from Chinese business practices how to combine seamless omnichannel experiences with predictive analytics, to develop
customer loyalty and to innovate creatively to introduce new revenue growth.
BearingPoint’s study “Digital Leaders in Europe” assesses 593 European companies’ digital maturity in customer interaction across six dimensions.
A new study released today (6th November 2018), ranking companies for their digital maturity, reveals that the UK operations of Amazon (ranked 1.), ASOS (2.), AO.com (3.), Argos (4.) and Tesco (5.) lead the list of the UK’s Top-Ten Digital Leaders.
The study also identifies the Telecoms sector as the UK and Global Digital Leader, with EE (ranked 7) and O2 (ranked 8) also appearing in the top ten ranking of digital leaders in the UK.