Insurance

The race to becoming emissions neutral: how to get to the start line

Sustainability is no longer an ‘if’ or ‘when’ for organisations, but a topic which is at the heart of many business strategies. The question now is ‘how’.

The influence of technology on the future of customer conversations

In an increasingly global and competitive world where substitute products and services are widely available, meaningful, and impactful conversations with customers are essential for businesses to stand out from the crowd.

Advising for the new normal

In a time of extraordinary change, the cadence of a company’s IT strategy is the most influential lever with regards to a company’s ability to adapt to the new normal.

A global reinsurance company meets data protection demands and secures its strategic growth in the Chinese market

A global reinsurance company with established operations in the Chinese market needed to comply with China’s evolving regulatory environment in the cybersecurity field. BearingPoint worked with the client’s project team to identify key impacted areas of cross-border sharing of data and to restructure their IT architecture, to comply with legal requirements and enable ongoing operations in the local market.

Forming new leadership habits that last

Have you ever wondered why some habits stick and others fall by the wayside?
In the workplace, this difficulty in implementing new habits is the cause of great frustration for leaders and managers. That may be caused by either our own failure to stick to what we know is good practice, or our team members’ struggles to put new learning into practice. In the current ever changing demands of our new working environments this can prove even more challenging.

COVID-19 response for Insurance: the day after

Insurers are having to respond to the COVID-19 pandemic, but what will it mean for the future?

Webinar: Acting with confidence and flexibility in changing circumstances

Effectively embracing change, particularly of late with the new requirements to work remotely, comes down to our frame of mind and how we keep ourselves agile, motivated and resilient in order to respond effectively. In an environment that feels like it is becoming increasingly uncertain, complex and ambiguous, the way in which we interact with people, in particular our teams, is constantly being put under pressure.

Understanding how to navigate through these changing environments and uncertainty is one thing, having the confidence and resilience to do so is another! It is, however, of the utmost importance not just for you, but also for your team members and colleagues.

Webinar: How to successfully manage remote working teams

In this unprecedented time, many organisations are having to adapt and change their operating model to include their workforce now working remotely. This brings with it many challenges, including the implementation and integration of technology to assist with remote working. However, ensuring your frontline managers are equipped with the right approaches, tools and techniques to effectively manage remote teams is imperative in maintaining motivation and performance whilst continuing to deliver a high level of customer experience.

Customer Engagement Centres – Why frontline managers are key to the current crisis and future ways of working

The onset of the Coronavirus Pandemic has significantly impacted business priorities. Organisations have been forced to urgently focus on finding solutions to address immediate customer needs, whilst protecting and supporting their people, and rapidly adapting their operating model.