Consumer Goods & Retail
Technology & hyper-agility for a personalized and human consumer experience
Have you ever wondered why some habits stick and others fall by the wayside?
In the workplace, this difficulty in implementing new habits is the cause of great frustration for leaders and managers. That may be caused by either our own failure to stick to what we know is good practice, or our team members’ struggles to put new learning into practice. In the current ever changing demands of our new working environments this can prove even more challenging.
Effectively embracing change, particularly of late with the new requirements to work remotely, comes down to our frame of mind and how we keep ourselves agile, motivated and resilient in order to respond effectively. In an environment that feels like it is becoming increasingly uncertain, complex and ambiguous, the way in which we interact with people, in particular our teams, is constantly being put under pressure.
Understanding how to navigate through these changing environments and uncertainty is one thing, having the confidence and resilience to do so is another! It is, however, of the utmost importance not just for you, but also for your team members and colleagues.
In this unprecedented time, many organisations are having to adapt and change their operating model to include their workforce now working remotely. This brings with it many challenges, including the implementation and integration of technology to assist with remote working. However, ensuring your frontline managers are equipped with the right approaches, tools and techniques to effectively manage remote teams is imperative in maintaining motivation and performance whilst continuing to deliver a high level of customer experience.
The onset of the Coronavirus Pandemic has significantly impacted business priorities. Organisations have been forced to urgently focus on finding solutions to address immediate customer needs, whilst protecting and supporting their people, and rapidly adapting their operating model.