Digitalization and the Internet of Things enable new ways of customer interaction for manufacturers around the world
Have you ever wondered why some habits stick and others fall by the wayside?
In the workplace, this difficulty in implementing new habits is the cause of great frustration for leaders and managers. That may be caused by either our own failure to stick to what we know is good practice, or our team members’ struggles to put new learning into practice. In the current ever changing demands of our new working environments this can prove even more challenging.
Tougher market conditions, rapid technological innovations, and changing customer needs are requiring companies to become more responsive to customer desires and expectations. From a manufacturing point of view, the shift from selling to servicing a product is the future if manufacturers want to increase revenue and profit margins.