Organisations today are under increasing pressure to modernise customer engagement, improve operational efficiency, and unlock value from their data, without adding unnecessary complexity to their technology landscape.
At BearingPoint, we help organisations design and deliver enterprise-grade Microsoft transformations using Dynamics 365 and the Power Platform, grounded in business outcomes, not technology for technology’s sake.
Our approach is structured around a clear maturity model, guiding clients from foundational capabilities to fully connected, intelligent enterprise ecosystems. We combine strategic advisory, hands-on implementation, and Microsoft FastTrack-aligned delivery to ensure our clients move faster, reduce risk, and maximise value at every stage of their journey.
Whether you are starting your customer engagement journey with Dynamics 365, modernising an existing estate, or scaling Power Platform across the enterprise, we meet you where you are - and take you where you need to be.
Our Microsoft Enterprise Transformation approach
Our Microsoft Enterprise Transformation approach combines business‑led design with pragmatic configuration and robust system integration, ensuring Microsoft technologies are seamlessly embedded into your wider enterprise landscape to deliver measurable, sustainable value.
Our approach in more detail...
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1. Advisory first – designing for outcomes
We begin with clarity, not configuration.
Our advisory services help organisations define:
- Target and future state operating models
- Customer and internal personas
- Role-specific and industry-specific service journeys
- A realistic CRM and Power Platform roadmap
- Governance, security, and operating models aligned to scale
- This ensures technology decisions are anchored in business value, adoption, and long-term sustainability.
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2. Configuration approach - ensuring best use of the product
At BearingPoint we implement and optimise Dynamics 365 and Power Platform applications as the backbone of customer-centric operations.
Our focus is always on:
- Out-of-the-box first
- Minimal but meaningful customisation
- Security and data integrity by design
- Measurable adoption and ROI
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3. Integration & Data - enablement of end to end processes
As organisations mature, we support integration with broader enterprise systems and data platforms:
- ERP and line-of-business systems
- Azure integration services
- Analytics platforms and data lakes
- Identity and security alignment across the Microsoft ecosystem
This enables a true single view of customer, end-to-end service journeys, and enterprise-wide insights.
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4. Adoption - managing business change
BearingPoint enables successful business transformation within Microsoft delivery projects by aligning business objectives, operating model change and technology implementation to ensure transformation outcomes are realised alongside platform delivery.
- Clear alignment between business strategy, target operating models and Microsoft solution design
- Integrated delivery covering process, data, technology and people change across the full project lifecycle
- Strong governance and benefits realisation embedded into D365 programme delivery
- Focus on user adoption, new ways of working and sustainable change alongside system implementation
- Data‑led decision‑making to prioritise value and manage delivery risks throughout the transformation
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5. Continuous improvement - best practices and optimisation
BearingPoint delivers a roadmap of potential future enhancements to help organisations rapidly enhance and further develop improvements to ensure business process optimisation.
BearingPoint leverages Microsoft’s FastTrack and Success By Design principles for Dynamics 365 and Power Platform to for best practices, accelerate delivery and reduce risk.
We support clients with:
- FastTrack onboarding and readiness
- Architecture and design validation
- Best-practice guidance from Microsoft engineering
- Continuous optimisation post go-live
This ensures our clients benefit not only from our expertise, but also from direct Microsoft alignment.
BearingPoint provides a fresh and differentiated approach to Microsoft delivery, leading with business outcomes rather than just technology by combining deep customer and industry understanding with AI‑infused Dynamics 365 and Microsoft Cloud solutions.
We bring together strong domain insight, pragmatic delivery expertise and an “art of the possible” mindset to help clients transform the way they operate, decide and serve. As a nimble and personable partner, backed by one of Europe’s largest consulting organisations, we deliver tangible and sustainable business value for our clients with and beyond Microsoft technology.
